Nov 2021. Very busy now when the holiday season is just around the cornor. Unfortunately we had 2 breakages recently in Sep and Nov, both when clients were not at home. What was fortunate is how the incidents were handled by our team members - we do not mind paying for the compensation when needed and we are pleased our relationship with these clients are going even stronger afterwards.
To provide a fair work environment for all team members with different levels of experiences, we think it is more important to reach the goal of same quality jobs every visit. Therefore we charge a rather fixed price for regular jobs with fixed packages instead of exactly by hour. See more details here.
29/7/2021: To live with the pandemic, we have to give priority bookings to new clients who allow a flexible time 8-6 on most possible weekdays, requesting no notice on the day.
With constant unexpected change/cancellation requests from our clients when people are working from home, in self isolation etc., we can no longer guarantee a booking with a specific time as we can before, after the initial clean. We understand urgency could happen to anyone on any day so we have not charged for a cancellation from a regular clients as long as we are notified with a reasonable time. However, when we get an urgent change request the same day, we have to ask other clients to change accordingly. With too many such requests since the pandemic, we have to give up fixed time bookings to survive. Just have to say NO to things we can not do to avoid customer disappointments. For the first clean, we wish to make a time to meet all new clients so we can have a good face to face communication.
29/6/2021: All domestic jobs are now cancelled 29/6 - 2/7/21 due to the 4-day lockdown. We can reschedule some of the jobs upon request. Please email or text.
27/4/2021: All bookings for home services are back to normal from 27/4/21 Tue.
24/4/2021: All bookings for home services are cancelled by default 24/4/21 Sat - 26/4/21 Mon. Non-residential bookings (e.g. offices, strata buildings) remain on as unchanged.