What is the easiest way to book a regular clean with the top team?

We recommend to use the online form for the initial contact so we can have all answers we need to give you the most suitable booking according to your preference. We always send you the same team and we can book daily, twice-a-week, weekly, fortnightly, 4-weekly automatically but can not do 3-weekly booking (with the same team, at the same day/time-frame). Although you need to spend a little bit longer time filling out the form for the first go, it is much beneficial as we do not have to go back and forth later on. Once a regular clean is confirmed by you after initial visit,  When you are happy with the team we send you, you can easily book or request ongoing cleans by sending a simple text or email. Of course, call us anytime you want when you need some quick response. 

How can I get the top team ?

The more flexible you are with days/time frames, the better chance we can send you the top team. Fridays are the busiest day but each team only have limited hours on a Friday. If you can do any day, a flexible time say 8-6, we have better chance to squeeze in a top team for you. Some clients would like to schedule home cleaning when they are away at work - this is a good option for us too. 

To offer us  a flexible time 8-6 on most possible weekdays while requesting no notice makes a big difference since the Covid-19 pandemic. Find out why on our Updates.

Why your regular service is not charged by hour?

1. We position ourselves as a premium service provider and do not want to attract clients who are low cost (which means hourly rate in most cases) sensitive in general.

2. Basically we are much more efficient than cleaners who do not provide their own cleaning products or equipment. We use our own ones which we know very well so we can work efficiently each and every time. E.g. we use lint-free cloths for certain surface and a powerful commercial grade back-pack vacuum cleaner which can easily reduce at least half an hour in vacuuming at a normal sized home. 

3. We can be sure to only send cleaners who can deliver a quality job at your homes but they are not equally experienced. Some of them have 10+ years experience and some of them might have 2+ years. It is not fair to pay them with one same hourly rate.

4. By doing so we can maintain our fixed cost for the fixed package as long as we can, despite the increasing labor cost year on year. In another word, if the job is charged by hour, the total cost has to be refreshed from time to time.  

5. For lots of jobs, there are different portion of general cleaning and non-general cleaning tasks combined, e.g. vacuuming, mopping, dusting with carpet steaming, glass cleaning, oven cleaning, blind cleaning, range hood cleaning. When this is the case, there is no way to form an hourly rate.

Do I have to be home when you clean?

It is totally up to you. All our team members are police cleared so your home is safe in our hands. We recommend to use a lock box to leave a key if you choose to do so.

Are you alright to work with pets around?

Most of teams are pet lovers. We have some cleaners allergic to cats so just let us know if you have cats or dogs and how many in total from the beginning, we will send a right team to you.

What cleaning products do you use? 

We bring all generic cleaning products which are environmentally friendly as well as efficient in cleaning result. By default we will use as less as possible to clean your home. If you do prefer certain brand of products, please just leave them out and we can use yours for sure.  To use our set of tools including sprays, brushes, (commercial grade back-pack) vacuum cleaner, special cloths, we normally can reach higher efficiency, just like an highly experienced cook uses his favourite cooking utensils. 

My apartment is only half the size of a house. Why isn't my cleaning cost half of it too?

In short there is more behind the scene effort required for cleaning an apartment, especially those we have to drive around to FIND a parking bay nearby on the street, then walk to the unit carrying all cleaning equipment and tools. This is even more challenging in very hot summer or heavy rainy winter days in Perth. In some cases we could not get in and out of the apartment building by ourselves - this makes a flexible time on some set days impossible, or we need to wait for someone to be present to let us in and out. Waiting time can be hard to predict - sometimes clients are on the phone call for a meeting, sometimes they go out for an appointment and run late to be back for unexpected reasons. It is not a surprise for us if the cleaning time inside the apartment is no more than the time we need to spend in order to get in and out of the unit. Besides time cost, transport cost each visit is similar compared to going to a house, or even more sometimes.